I started working for Royal Worcester and Spode from 1995 in their concession at  Army & Navy (House of Fraser) Victoria as a sales assistant.

 

Within that time I was scheduled to work within a few of their concessions in the departmental stores such as House of Fraser Oxford Street, Harrods Knightsbridge, Liberty's Regent Street, Barkers High St Kensington, Debenhams Oxford Street and Selfridges Oxford Street  at least twice a week. 

I was also scheduled to cover for holidays out of London at Alders in Basildon and Chelmsford. I gained so much experience working in different stores during these times. 

Duties included all aspects of customer service, stock replenishment, cash administration, cash reconciliation, merchandising, displaying and housekeeping.

 

I was promoted to the position of an assistant manager in 1999 at our concession department in House of Fraser (Bluewater).

 

I developed and improved on all my abilities such as being a team player, working to deadline,  having a can do attitude, administration skills, using my own initiative, being enthusiastic and result driven. Also being trustworthy, smart appearance and pleasant manner with customers and colleagues.

 

This lead to further promotion to a department manager in 2003 at department concession within Alders of Basildon. 

 

Duties included

• Managing staff  

• Merchandising  

• Hitting targets and implementing strategies to improve sales 

• Stock control  

• Hitting sales targets 

• Account analysis 

• Forecasting future sales 

• Taking care of customer service including handling queries and complaints 

• Recruiting and training new staff